What is your return policy?

Items must be unused, unwashed, and in their original condition with all tags, labels, and packaging intact. Return requests must be submitted within 48 hours from the date of delivery. Also, to initiate a return, please get in touch with our customer service team.
 

How do I request a return?

Email your return request along with your Order ID and reason for return. Also, if the item is damaged, defective, or incorrect, please attach clear photos showing the issue for faster processing.
 

When will I receive my refund?

Once we receive your returned item, our team will inspect it to ensure it meets our return conditions. If approved, your refund will be processed and credited to your original payment method within 5–7 business days
 

What items are eligible for return?

Products must be unused, unwashed, and in original condition with tags intact. Returns should be requested within the return window from the delivery date. Items showing signs of wear, damage, or alteration won’t be accepted.

When will my order be shipped?

Orders are processed within 1–2 business days, excluding weekends and public holidays. You’ll receive a shipping confirmation email once the order is dispatched. We aim to ensure timely processing and delivery.
 

How long does delivery take?

Our standard shipping typically takes between 3-8 business days, ensuring you receive your latest fashion finds promptly. For any queries related to shipping and delivery, please reach out to us zephironetechsolutionspvtltd@gmail.com, zephironeauthorizes@gmail.com.
 

Can I change my shipping address after placing an order?

Once an order is processed, the shipping address cannot be changed. Please ensure that the address is correct at the time of checkout.
 

What locations do you ship?

We currently deliver to all pin codes across India. Unfortunately, we do not offer international shipping at this time.

What fabrics do you use?

We use premium fabrics including cotton, linen, denim, and sustainable blends. All materials are chosen for comfort, durability, and design appeal. Product pages include fabric details so you can shop with confidence.
 

Are your clothes suitable for sensitive skin?

Yes, many of our garments are made from soft, breathable, hypoallergenic fabrics. We avoid harsh dyes and chemicals, ensuring skin-friendliness. However, we recommend checking fabric details before purchase if you have sensitivities.
 

Do the clothes shrink after washing?

All garments undergo pre-shrinking treatments to minimize shrinkage. However, to maintain quality, we suggest following the care instructions provided on the tag, including washing in cold water and air drying when possible.
 

How do I care for delicate fabrics?

For delicate items like lace or silk blends, hand wash or use a gentle machine cycle with cold water. Always read the care label and avoid high heat drying, which may damage the garment over time.